Customer:

"I interested in some products. But can I reserve it till end of the mth then make payment?"

OurPassion:

"Usually we dont allow reservation.You might have noticed that some Items in the blog are marked as "Reserved". These customers are required to transfer the payment within 7 days. Otherwise the transaction will be canceled.This is to give others a chance to purchase the item.Hope that you could understand."


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Customer:

"Do you do supply items? / If I order in bulk can I get a cheaper rate?"

OurPassion:

"Due to our time constraints, We seldom do customization Or supply in bulk. This blog is like a hobby to us, a place to sell off our creations.If you know me in Reality, You will seldom see me with accessories. I like to make, Dont like to wear.We don't like to be restricted with customization, special orders or Bulk purchase. Wont be able to help you with that. Sorry."


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Customer:

“the stuff is pretty nice and sweet but some of the items are a bit over priced i think”

OurPassion:

” Hi, Thank you for your compliment and honest feedback. On our part, we are in a dilemma as well, when it comes to pricing of items.
However, we will try our very best to price our items at relatively reasonable price. We hope that you can understand that everyone's perception of pricing is relatively different. E.g. If We were to price an item at $5, some might think that it is expensive, average or cheap. To be fair to everyone, we do have sales period on & off. You could look out for our sales period or join our mailing list for recent updates”


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Customer:

“ Hi!!! I love ur items.. !!! but I am not clear of: what is concealed cash?

OurPassion:

“Concealed cash means sending $$ via letter.. However, There is a tendency for the $ to get lost during the postage. Thus, Concealed cash is HIGHLY NOT recommended.”


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Customer:

“ I am interested in your products. Would like to enquire if there would be any discount if i purchase more."

OurPassion:

"We are sorry. We will not be giving out discount.To be fair to everyone, we do have sales period on & off. You could look out for our sales period or join our mailing list for recent updates."


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Customer:

“I am interested in one of the necklaces. However, what does it mean to be 39cm down one side?

OurPassion:

“Chain length= 39 cm (down one side) will mean that the chain length is "39cm x2=78cm" long ..Haha..”


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Customer:

“What are alcohol swabs for?”

OurPassion:

“Alcohol swabs are used for hygiene purposes”


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Customer:

“Hi do you do customisation?”

OurPassion:

“We do provide customisation that we are capable of making. Do send us an discription of what you intend to customise and we will discuss in further details. (Include your budget for the item) ”


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Customer:

“What is Concealed Cash?”

OurPassion:

"Concealed cash means sending $$ via letter. As we do not provide meet-ups, some of our customers do not know how to use i-banking or POSBank Fund transfer. Thus, This option is open to them. However, There is a tendency for the $ to get lost during the postage. Concealed cash is HIGHLY NOT recommended."

For Customers who insist on sending concealed cash.
*Note: Please do not put any coins into the envelope if you insist on mailing concealed cash. Use only dollar notes. This is mainly because we have been receiving empty envelopes, with a small bit part of the envelope torned away..
We suspect the postman in our area are responsible to this. However, We cant complain as it is against the POST office regulation to mail concealed cash*


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